Privacy Policy

Privacy Policy

Karla Roach, Health Coach

Rteam Health and Wellness, LLC

Last updated: April 28, 2026

 

Karla Roach, Health Coach, located in Wisconsin, respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you contact us, use our services, visit our website, complete forms, or communicate with us by phone, email, or text message.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Karla Roach, Health Coach Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at karla@rteamhealthandwellness.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

 

Information We Collect

We may collect the following information when you choose to provide it:

• Name
   

• Phone number
   

• Email address
   

• Mailing address, if needed
   

• Health and wellness goals or other information you choose to share
   

• Appointment, coaching, or service-related information
   

• Communication preferences, including text message consent
   

We may also collect basic website or communication information, such as form submissions, message history, and general usage data.​

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How We Use Information

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We use your information to:

• Respond to your inquiries
   

• Schedule appointments or consultations
   

• Provide health coaching and wellness support
   

• Send service-related updates, reminders, and follow-ups
   

• Communicate by phone, email, or text message when you have provided consent
   

• Maintain business records
   

• Improve our services
   

• Comply with applicable legal or carrier requirements
   

Text Messaging and Mobile Information

By providing your phone number and opting in to receive text messages, you agree to receive messages from Karla Roach, Health Coach. Messages may include appointment reminders, service updates, follow-ups, and wellness-related communications.

Message and data rates may apply. Message frequency may vary.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

​How We Share Information​

We do not sell or rent your personal information.

We may share limited information only when necessary to:

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• Provide requested services
   

• Use trusted service providers who help operate our business, such as scheduling, email, phone, text messaging, or payment systems
   

• Comply with legal obligations
   

• Protect the rights, safety, or security of our clients, business, or others
   

Any service providers we use are expected to protect your information and use it only for the services they provide to us.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of electronic transmission or storage is completely secure.

Your Choices

You may contact us to:

• Update or correct your information
   

• Request that we stop contacting you
   

• Opt out of marketing or promotional communications
   

• Opt out of text messages by replying STOP
   

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date.